Writing to all Officers who serve customers are quite now and it looks like ACT Management failed to build a strong customer relation ship team or support their customers. I am looking for an valid response from ACT response team on my request.
THIS IS A SIXTH SUBMISSION, BUT ACT management is not reverted YET
Sr: [protected] / [protected]
Received this email from appellate.authorityblr team, but no resolution provided. Looks like Madhan is a System name used for auto generated messages as he cant contact customer and speak.
Dear Mr. Hari Sundara Babu,
Thank you for contacting ACT Fibernet!
We are in receipt of your email, regarding the billing query of account[protected].
Your concern for the call back on billing clarification has been assigned to our team and one of our colleagues contact you within 24 hrs.
Service request – SR[protected].
My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.
My act connection has been disconnected more than once in the same day stating “Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.
This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children’s online classes too.
Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.
Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.
Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.
Awaiting ACT Leadership/Management response in this regard.