I requested to shift my WiFi connection on 16th June 2021 I tried this with act app but that is not appropriate app after that I called customer care 1st day they Said that they will resolve my issue within 24 to 72 hours I did not receive any call regarding this then called again to the customer care there was female candidate she Said will resolve issue in 24 to 7 days when I ask for supervisor she mute the call for 5 minutes and hang up on me .
In the starting there is a vendor name is shiv gupta he give me wrong information about instalation and shifting plan in the starting he Said when you will shift you need to pay 500 rs but on 19th their team member came they installed their box accept router because in this area there not any box of Act fibre net now they are charging 600 of shifting and 1200 for their act box in the starting they didnt tell me anything about this because of them my work got affected .
