This with regards to the New connection issue, I have been floating emails to you and calling your help desk and it’s been going unanswered.
I had submitted my documents to Mr Shivanna +91 [protected] and made a payment of Rs 3841 paid on 15th May 2021 against new connection (Prospect id[protected]
Please note i have been calling to your Call centre @+91 – [protected], +91 – [protected] the call is forwarded to all the departments except the department which can address the New Connection.
I have been trying to contact the Sales Executive (Mr Shivanna +91 [protected]) who contacted me for this New Connection, after submitting my documents and making payments, he is least bothered to attend my calls anymore (have tried cellular call, whatsapp messages, whatsapp calls) – i have all the chat history and call history.
I would need quick attention on this issue..
Either provide a refund or initiate the process of installation.. Else I would have to
book this concern under Consumer Protection Act 2019 if there is no proper response.