My ISP was down due to cable issue at home and I could not get it fixed. So though of switching to ACT fibernet.
One of the sales rep advised to take 3 months plan and I will get the router free.
Connection was quick.
1st day of connect working fine and around 7 PM same day Internet stopped working.
Some one came and fixed
Next again Internet stopped. Called service and they fixed.
After 2 days realised I was get good speed but Downloading files from google drive took very long time.
To compare got my previous ISP and tried downloading the file on both. My previous isp was just 40 mbps and file was downloaded in 3 mins. Where as ACT 300 mbps took 11 mins.
So I decided to cancel as it was not worth from me.
Called customer and explained. They said I can cancel and get full refund. Cancellation was done on 22nd May 2020. This is when my bad time stared. After multiple calls they refund ~700/- by I had paid 4192/-
Till today they have refunded my money. I have called almost 40 times they say 24 hrs it would be resolved and when called to check what happed they say they escalated but they don’t do anything.
It need more than a months no one ACT takes responsibility to resolve this issue.
Please help refund my money.