I have raised a shifting request on Friday, 2nd July for shifting from Varthur bangalore to Whitefield Bangalore.
I tried to approach local representative, Team Leader and also raised Escalation Mail. However, no one responded. I tried to reach through their personal phone number. But, they advise to take new connection. I explained the importance of official activity which myself and my wife is doing. Also, I mentioned that the online classes of my kids are getting stopped. However, the team members are not user friendly and resolved the issue. I requested them to take it as a highest priority. As, I m having 15 years of Automotive Experience, I need to have continuous meeting with European, chinese and north-american consumers. Its completely an annoying and almost many business meetings got cancelled because of this situation.
During this pandemic situation, remote connection or WFH is the only option. The service provider must have a good strategy to handle the issues of consumers. If they are delaying any request, then the consumers only will get affected. The team focus is only to add new consumer and not to hold and provide good quality service to the existing consumers. This needs to be solved by any service agents for the sustained business. Please take necessary action and give penalty to the losses which I have faced.