[Resolved]  ACT Fibernet — Outage compensation / CX box billing compensation

ACT Fibernet Phone
+91 72 8899 9999
+91 91 2121 2121
ACT Fibernet Website
ACT Fibernet Address
Golden Heights, 59th “C” Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India – 560010

1. 10 days extension on my service for the internet down that was fully avoidable and caused due to negligence and non-action.
2. Details of their offer of 18% discount on bill + rs 50 per month

ACT has not properly compensated me for 10 days of outage (2nd April to 12 April).

(Photo 1) Via official email, they have assured me rs 50 + 18% discount to fix the CX box in my house, but after fixing they have become silent and avoided this topic.

(Photo 2) CX box about to be demolished. The old house owners had requested them for many months to remove the box, but they did not listen. Still we requested them and they were nice enough to stop the demolition and save your box. What a contrast of nature between them and you.

Note: I had requested the for better compensation because my electrical scheme in ground floor is commercial and rs 50 per month is not enough, and i had asked for rs 100 per month. Also, as i had to take an unlimited mobile plan worth 399 during their 10 days outage, i asked for +1 month extension. But they have not even tried to negotiate, and instead they say they will not compensate anything! Amazing!!

Outage compensation / CX box billing compensation
Outage compensation / CX box billing compensation
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