I had taken a loan from aditya birla finance limited. I have always paid my emi’s on time, however, due to this covid-19 i am unable to pay my emi’s so i had requested for moratorium till 31st may 2020 which they had approved. Then on 2nd june i had again requested for moratorium extension till 31st august but they are not responding to my emails.
They tried to debit the emi twice due to which i would have to pay the bounce charges. They are calling several times each day and harassing me, when i told them about the rbi announcement for loan moratorium till 31st august, they said they are not following this rule of rbi.