My flight was cancelled three days ago by Air India itself. The email had no information whatsoever about refund or rescheduling. I called customer care more than 7 times, each time I had to be on hold for long periods of time upto almost an hour a few times. Finally even someone did answer my call, the agent would just disconnect the line when I asked about my refund status!! This happened 4 times. My emails were not answered either even though I was asked by the agent to send them an email with my refund request. Didn’t imagine AI would be this unprofessional and incompetent. Never taking an air India flight ever again. Lesson learned.
+91 11 2462 4075 [Helpdesk]
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Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021
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