Air India — Cancelled Flight AI753 on 31/05/21 but still didn’t get Refund

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www.airindia.com

Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear Sir,

The following ticket has been cancelled through the customer care Air India representative on 31/05/2021. Customer care representative also informed me that a full refund will be issued.
Details:

1. TIULIP ROY Ticket number[protected]
2. MANASI ROY SARKAR Ticket number[protected]

I have not received the refund yet. It is already 48 days after the cancellation. I have contacted customer care several times but with no result