Air India — Did not get refund for failed transaction

Air India Phone
+91 11 2462 4075 [Helpdesk]
+91 22 2581 8515
+44 207 760 3290 [UK]
Air India Website
Air India Address
Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

On 20th March 2021, I booked a ticket to fly from London to Delhi. The transaction failed the first time and succeeded the second time. But I was charged twice while I got only one ticket.
I tried calling Air India 3 times for getting my refund of 372 Pounds. Each time, I got a different answer. I filed a ticket through Air India feedback. I got an automatic acknowledgement. But no response.
Feedback Reference Number : WB-ILHR[protected]

Ticket details for the successful booking:
Flight: AI112
Eticket number:[protected]

Did not get refund for failed transaction
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