Air India — Refund for cancelled ticket not received

Air India Phone
+91 11 2462 4075 [Helpdesk]
+91 22 2581 8515
+44 207 760 3290 [UK]
Air India Website
www.airindia.com
Air India Address
Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I cancelled a ticket almost a month ago. At that time I was told by the AI customer care representative that I will receive the refund within 1-7 working days. I have not received it yet. I have written numerous emails ([protected]@airindia.in) and called the customer care no. many times as well. Everytime they give the same automated reply that ecommerce department will handle it and it is out of their control. Also, everytime they say they will reply within 24 hours, but most times it takes 5-6 days to receive a reply from them. The ecommerce department ([protected]@airindia.in) doesn’t reply to any of the numerous emails I have sent them. The refund centre[protected] doesn’t pick up the call. The customer care also refuses to let me talk to their supervisor or escalate my complaint. Really pathetic customer service from Air India.

Date of journey: 19th Jan 2021
Journey: BBI-DEL-LHR

I have included some of the emails I have sent them. There are too many of them so I only included a few.

Refund for cancelled ticket not received
Refund for cancelled ticket not received
Refund for cancelled ticket not received
Refund for cancelled ticket not received
Refund for cancelled ticket not received

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