Air India — Refund not issued since 25th August 2020

Air India Phone
+91 11 2462 4075 [Helpdesk]
+91 22 2581 8515
+44 207 760 3290 [UK]
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Air India Address
Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Ticket No. 098-[protected], Flight from Pune-Pantnagar on 30th August, 2020.
The flight was cancelled on 25th august 2020, but till now the refund has not been issued. The flight was booked through Goibibo, and they have already raised a refund request with AirIndia on the same day (Refund Application[protected]. But AirIndia has not done anything TILL NOW. The expected refund date was December 2020, then it changed to February 2021, and now it has again changed to April 2021.

I am tired of following up with Goibibo and AirIndia. Nobody is giving me a proper response.
Goibibo says that they have raised a request and as it gets approved by airlines, the refund will be credited to my account.
AiIndia says that they have forwarded my request to the concerned department and they are checking – This is their reply since December 2020.

I am tried of all this, all I want is my money back.
I have to chase the airlines and the travel partner for MY MONEY, for the ticket that was NOT cancelled by me! This is so wrong and pathetic.

Please look into this at the earliest.

My email id: [protected]

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