Air India — Refund not received after 1 year

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This is regarding the ticket I booked from DXB to COK for the travel date July 7, 2020. Booking ref# Y9Q2F

I have not still received the refund for this ticket as flight was cancelled on this date due to lockdown. I have already called customer care and they have cancelled the ticket.

Below are the ticket details.
• E-Ticket number starting with 098 (13 digits)
• Passenger’s Last and First Name

[protected] First name: Aswathy Last name: Babu
[protected] First name: Gautam Last name: Praveen
[protected] First name : Siddhartha Last name: Praveen

• Flight Number
AI934 – DXB to COK
• Date of travel
07- July-2020

Thanks