Air India Express — Delay of Refund on the cancellation Ticket

Air India Express Phone
022 22796330
Air India Express Website
Air India Express Address
Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I booked ticket for my helper from Chennai to Singapore to travel on 17-May-21. Due to COVID surge in India, Singapore Govt announced restrictions i.e. only Singaporean and Permanent Resident can enter Singapore. Due to this reason I cancelled the ticket, refund was not full amount by the way though there is genuine reasons. Still I accepted for whatever they agreed to refund.
While cancelling the ticket I have been told that the refund amount will be credited to my account in 14 days. Now its more than 3 months, havent received the amount yet.

“Please send email to CustomerServices and Finance department”, this is what the regular reply I get from 24 X 7 hotline number. No response to emails.

Booking Ref No GPDWHI. Not sure when I will be getting.

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