Air India Express — Refund are not returning the refund

Air India Express Phone
022 22796330
Air India Express Website
Air India Express Address
Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have booked a ticket from Riyadh to Kannur on 24 April 2021, and I have cancelled the travel plan due to restrictions in India. and I have tried to cancel the ticket through their online portal, but their reservation system was down. Hence I have communicated through email to cancel the ticket and they have acknowledged the cancellation as well. but so far I have not received a refund from them. I have been trying to call them to enquire about the refund but they are not answering the call. for emails no reply at all. Hence I request you to do the needful for refunding the amount.
I can see that they are doing this for everyone. once they have the money, they are very reluctant to repay the money.

Refund are not returning the refund
Refund are not returning the refund
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