Airtel Payments Bank — Wallet Dormant – Can’t Activate Fastag

Airtel Phone
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
Airtel Website
Airtel Address
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I purchased Fastag from airtel payments bank, but due to covid, I was unable to activate it at that time. Now my wallet is in the Dormant stage and cant use my Fastag

Wallet / Number :- [protected]

registered a complaint at wecare on 30th Dec 2020 with CASE no 8053144,

There I got a reply like I have to visit the local touchpoints to update my KYC, I tried visiting more than 4-5 touchpoints, and Airtel STore to resolve this issue,
Today 20th Feb 2021, I haven’t received any solution yet and am unable to use my Fastag.

Am giving Airtel 2 options either:-
1) Reactivate my wallet / Payments bank
2) Refund the entire money I spent on Fastag

Wallet Dormant - Can

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