My Airtel refund of Rs.11, 115/- paid on 28’th Nov 2020 has not been refunded till date.
I have lodged several complaints to customer care, in vain.
On 28’th Nov I had made payment for Rs 11, 115 (entire package for one year) via my banks netbanking using the Airtel link provided by your Sales person Mr.Subhash Chandra (cell no [protected]). This payment they said was not reflected in Airtel account for two days and so I was asked to make another payment again on 30 Nov 2020 of same amount. This payment was made using my credit card this time. I was assured that the earlier payment (of 28 Nov) will be refunded to my bank account immediately.
Now since 30’th Nov I have been following up with customer care and also with the accounts team. Several email communications between me and Airtel customercare team/accounts team/nodal west team/appellate west team has given me no results so far.
Request you to kindly look into this matter for refunding my Rs.11, 115/- . I also have relevant email communications from my bank that confirms Rs.11, 115/- has been credited to Airtel CC Avenue on 28’th Nov itself twice.