Airtel made a mistake. Which in itself is understandable – They incorrectly recorded my visa validity date.
They then went on to ignore my emails providing a visa copy to allow them to correct their records.
They incorrectly claimed that the email address did not match the phone number. I sent them proof that it did and they still ignored me.
Each time they responded instructing me to go to an Airtel store or call 121 to speak to an advisor. Given COVID risks I was only willing to entertain the latter.
When I called 121 I tried every option to speak to an advisor. There are none. So they are misadvising customers. The responses, changes in advice and actions taken since then have been entirely inconsistent.
They got a SIM to me but now say they cannot activate it without me going to a store. I have now been without a phone for over a week which is obviously dangerous. They also do not seem to understand anything about fixing their own mistakes or good customer service.
I find it insulting how they have treated me and I think all their customers deserve better.