Ajio — Amount got debited even if order was not placed and the Amount wasn’t refunded

AJIO Website
www.ajio.com
AJIO Address
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India – 560068

Issue: Payment was received by the Ajio, the amount was deducted from the HDFC credit card on[protected]. But the order was not placed so I asked for the refund after 2 weeks. Because I called the customer care of Ajio to check it. They said they were aware of the issues and refund process initiated. It will take 5-7 business days to complete. So I waited for 2-3 weeks.
Still the issue is not resolved. Its been more than 2 months the date of issue of happened and more than a month from the date of complaint raised in the Ajio.

Discussed with customer service personnel of Ajio.com one week before about the refund. Actually the amount needed to auto credit as the order was not received. It’s been above month still not credited even after raising a complaint and called customer care executive and talked two times

Amount got debited even if order was not placed and the Amount wasn
Amount got debited even if order was not placed and the Amount wasn
Amount got debited even if order was not placed and the Amount wasn
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