Ajio — Exchange product haven’t received even after so many complaints

AJIO Website
AJIO Address
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India – 560068

Order #EX[protected], complain id- COM[protected], COM[protected], COM[protected], COM[protected]
This is absolutely ridiculous.Exchange product is successfully picked up but not received my product back and in app it is showing delivered. So I filed a complaint but still no response they are just increasing the resolution date. Now even customer service is not receiving calls. Seriously Ajio has the worst customer service ever.

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