Ajio — Received defective shoes, and they are sending it back to me

AJIO Website
AJIO Address
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India – 560068

I ordered two shoes, and received wrong products received same brand but different models i registered the complaint ajio, they accepted the return and It was picked up more than a month ago and i have not received any refund on it yet till date, i am complaining from day 1 even on social media they are not replying, when i call on customer care it gets connected in 1.5 hours i wait for that long they still don’t give me any update once they gave me a update that the product received to them are not the products I ordered which is exactly why i am returning, seriously ajio has very bad management This literally a fraud case

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