Ajio — Refund not being processed

AJIO Website
AJIO Address
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India – 560068

I had ordered two pairs of denims. I received only one which was also the wrong item, after much hassle I got refunded for the missing item. It has been a over a month since the return item has been picked up but even after calling them so many times there has been no progress made for the refund of Rs. 4, 094 for Order ID #FL[protected]. Every time I call they just raise a complaint and say the issue will be resolved in a week but nothing happens. There are countless customers complaining daily about issues with this company. How can we take them to court collectively? Please help us.

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