Ajio — Transaction failed but amount debited

AJIO Website
www.ajio.com
AJIO Address
SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India – 560068

On the 5th of August, I tried placing an order on AJIO using my debit card, money got debited but the transaction failed and the order didn’t place. It’s been nearly a week and AJIO still hasn’t initiated my refund yet. I’ve called them daily but they’ve always said we’ve raised the complaint and it will get resolved. I have visited the bank and enquired, they said payment has reached ajio side. The transaction was successful. I don’t know what to do now.

Transaction failed but amount debited
Transaction failed but amount debited
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