I am Santosh Varla cancelled falt no 354 in station 9 on Dec 1, 2019 and to date despite multiple follow-ups my booking amount is not refunded yet and it’s been 9 months.
The sales executive Shiva Kumar and Prashanth both provided incorrect information while booking the flat on Nov 30, 2019 and informed refund will be processed in a a day and immediately after cancellation request from me.
After the cancellation I am following up with sales guy Shiva through whom I booked the flat and talking to multiple folks in cancellation team but none of the conversations turned helping a customer. On top of that Anand, cancellation team head promises every time I call him but now he stopped responding to calls and on whatsapp.
Simply Aliens group with a good reputation in the market deceiving customers by giving false information and delaying refund is not seen as a positive step. Pl do the needful in getting my refund ASAP