I purchased Villa No 562 from Alliance in phase 2 during mid of July. During the time I booked 562 sales guys (Dinesh & Pravin) & CRM(Princy) promised that Villa will be handed over during December 2020 (Saying this they have already collected 90% of the fund during September itself but my property is at the same stage which was at during the booking so 0% improvement until today)
For this they gave me a reason as Covid (I did booking during Covid only and they promised December handover) still I accepted it professionally
I approached them for Villa swapping from 562 to 454 accepting the GST charges (5%) but I didn’t got any proper response and they told me there will be a huge amount charged for villa swapping. When I asked why but sales guys spoke rudely and even CRM(Princy) played with us for 15 days saying swapping done and she called us yesterday and informed that she couldnt book 454 for us and some times she spoke rudely when we asked for update.
Already phase 1 people registered complaints regarding the alliance rude behavior, construction & water quality in google review, I raised a concern regarding this but CRM people convinced me and I agreed because I have already paid 90% and dont want to take risk.
Now my concern is just for a villa swapping they are speaking this much rude and not keeping their promises, In future staying under their maintenance and in their locality looks dangerous to me, I told them to cancel my booking and refund entire amount.
I have to fight with them for the refund looks like because they wont give easily and will speak rudely, otherwise I have to approach legally to get back my money.
Based on my experience they will give importance to new buyers but not to the existing buyers.