Subscriber Id # [protected].
I called customer care dtd 8 June and told them that I am unable to view some channels. After basic troubleshooting, I was told Technician visit is required. For this visit, I need to pay Rs 175.It is a matter of shock and shame that Tata Sky’s continues to flout TRAI directives which clearly obligate the DTH operator to offer certain minimum standards and adhere to fair practices, and lays out parameters of operation. Following are the list of issues
1. Deficiency of Service – While I pay on monthly basis for a service, inorder to continue receiving service (that I have already for annual), I need to pay more for technician visit.
2.UNCLEAR AND ARBITRARY WARRANTY POLICY- This was never informed that once the warranty expires, I need to pay for technician visit.
Now, when I paid upfront for 1yr, in order to continue service, I need to shell out more money
3. Leadership – inspite of writing emails to customer care, CEO of Tatasky, it seems all emails are going to spam.There is no response from CEO.
Desirable Solution : I want my channel to be fixed so that I can continue watching.