Amazon India — Completely wrong product

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I had ordered “Bestway 75056 Inflatable 5 in 1 Queen Size Multifunctional Sofa Cum Bed” on 8 june 2021 but got a remote operated toy car ( deformator remote car ) .
i told amazon customer care about it immediately but they completely refused to accept it citing that this type of mistake from our side is impossible, while i have complete unboxing video in and pics in which its clearly visible that i got a completely wrong and different product.
i have called amazon several times since then but they are completely refusing for it .
this has lost my believe in online shopping and Amazon .
please help otherwise i have to take help from some legal forums.
thank you.
i hope some relief from shameless amazon india .

Completely wrong product
Completely wrong product
Completely wrong product
Completely wrong product
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