I purchased Malabar Gold & Diamonds 22k (916) 5 gm Yellow Gold Coin (3 units) online using Amazon app. At the time of order, no details regarding the delivery was mentioned. Once the order was placed on 23 July 2021, it was showing the deliveriy date between 6th April and 11th April 2021. I immediately contacted amazone to cancel the order. However Amazon representative informed that they were unable to cancel the order as it was a gold purchase. They informed that they can raise a cancellation request and if the seller (Malabar gold and diamonds) is not responding within 48 hrs amazon has an option to cancel the order and process the refund. I again waited for 48 hrs. In the mean time I received a message from Seller (Malabar gold and diamonds), that they can’t deliver the item and it will take more time. When ever I request for cancellation, I am getting the same response from seller (Malabar gold and diamonds). Now since 48 hrs completed I again contacted amazon this time they are telling that they can’t cancel and seller (Malabar gold and diamonds) has to cancel the order. Escalations was raised and waited for another 48 hrs. Story continues and no help received. The attitude of the employees were as if they were giving it for free. No one was even ready to listen or help. Just keep telling the same thing. I need the order to be cancelled and refund be issued at the earliest
