Amazon India — Money deducted but order has not been placed

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Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear Sir I have paid Rs 557.39 for purchasing of two books using internet banking with payment Transaction reference no: VSBI[protected]IGALCCICC3 on 07 May 2021 at 21:10 but my order has not yet been placed on my Amazon Account (mobile number [protected] and email Id [protected]@gmail.com), Please let me know why my order was not placed.

Please refer below transaction details from State bank of India
Date 07 May 2021
Narration: TO TRANSFER INB Amazon Seller Services Pv ASSPL Payments
Ref. No: VSBI[protected]IGALCCICC3
Debit: Rs 557.39