Amazon India — No replacement no refund-reg

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I placed order at Amazon to buy venus water geyser on 23th may 21 and I paid Rs 5978. I have received the defective item on 29th may 21, I asked replacement on the same day itself. The new item has arrived up to final station and refused to deliver and sent back to the seller. Then I asked them to pick up the old defective item since 29th may 21, the defective item has not picked up so far. I have been waiting for more than 20 days to resolve this issues and I am contacting amazon customer care everyday regarding this matter. Either they have to complete the pick up or they have to issue my refund, nothing has happened so far.
My order id: Your Order #[protected]

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