Amazon India — Not providing refund option

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

No clear policy description
Not providing refund option
I purchased a hair straightner worth 5990
At the time of purchase it mentioned 7day return
But now no option for refund only replace is available
And the product I received is defective and used
It also contains bill of the previous customer

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