Amazon Order No:[protected] to the value of Rs.9, 145/- placed on 11 Mar 2021 had to be returned. Return request was approved by Amazon on 28 Mar with instruction to return directly to the Seller, through a Courier of our choice. Amazon indicated that a full refund, including return courier charges, will be transacted, immediately on receipt.
Items were despatched in the original packaging via DTDC on 7 April (DTDC Consignment No: D[protected]. Courier charges were Rs.1, 600/-. The items were received by the Seller on 9 Apr, as per the DTDC Tracking Record. Copy of the Shipment Record was provided to Amazon, as per their instruction.
Despite several follow-up’s with Amazon Customer Support by phone and on-line, since 15 April, and assurances, the refund has not been transacted. The apparent delay is due to the lack of a “stamp” on the return transaction record provided by DTDC. This apparent requirement for manual stamping of the shipment record was not previously stated by Amazon. It is also an absurd requirement as the movement of the package can be conveniently tracked through the DTDC Tracking System using the Consignment No that is printed on the Shipment Record.
Copy of the Shipment Tracking details was downloaded from the system and provided to Amazon, confirming receipt of shipment by the Seller.
Despite all attempts, the refund totalling Rs.10, 745/- remains outstanding since 9 Apr 21.