Amazon India — Refund rejected even when the item is not delivered

Amazon India Phone
+91 40 3992 1111
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Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I Have ordered for an item on 3 july and expected was marked as 24 Jul, 2021 – 28 Jul, 2021. Suddenly on 19th july it has been marked as delivered. When I inquire, the customer service said, there is some issue with Ghati service. Again after some days, when I called they asked me to raise a complaint. And it has been rejected without proper investigation on delivery. I have not received an item on time nor the refund

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