Amazon India — Regarding refund against my order

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I am not getting any help regarding order no.[protected]Initial);[protected]Replacement)
Order date 11/07/2021
Replacement date 12/07/2021
Replacement delivery date 13/07/2021

I am not getting any help regarding order no[protected] and[protected].
I have ordered the Clarks Men’s Black Leather Formal shoe (UK-7/Indian 41) at the Price of Rs. 3200
The order was delivered on 12/07/2021 within 5 mins I have lodge a complaint with Amazon that I have received Red Tape women shoe inside the package which I’ve instead of Clarks Men’s Black Leather Formal shoe.
They provide replacement against that product. After that I have received the product on 13/07/2021 in this package I literally received two bricks instead of Clarks formal shoe.
I again made lodge complaint with amazon customer care in this regard they (Amazon customer care executive) However I urge them to please provide the replacement of my shoe but they directly denied my request with this statement (we have to made So Called investigation on your complaint for that will take up to 5-7 days I said please proceed with your so called investigation).
I said its okay If you will check with your backend team regarding this scam or what I call (miss management of amazon). I have not thought that amazon provide me this kind of resolutions and all.
After the given time they called me and said our investigation is completed now I will share the with you the results with your complaint and our investigation report. They said you have made fake / false complaint against this product as per Amazon’s executive statement.
Then I said that Please transfer my call to your senior executive present next to you. Again they said the same statement.
At the end they denied we will neither provide you the replacement nor refund.
But sir Now I want refund from Amazon along with their sorry.

Within that point of time or can say within conversation they send an email on my email id registered with amazon to Kindly share my Id proofs i.e., PAN and AADHAR CARD or any other govt. ID cards issues by state govt. or central govt.
I have attached all the documents related with this concern along with that particular email as well in which they want/need my ID proof.
Kindly help me out with this problem.
Thanking you
Yours sincerely
Parveen kumar

I’m Mani from specialist team.

I understand that your item is missing from the shipment. In order to proceed with our investigation regarding this, we need you to upload a copy of your photo ID proof (Voter Identity card, Passport or PAN card or Aadhaar card).

Your ID proof will be stored on a secure, dedicated database and will be used solely in accordance with applicable law and Amazon’s privacy policy. In addition, our secure server software encrypts all of your personal information so that it cannot be read as the information is sent to us over the internet.

In order to upload a scanned copy of your ID proof to your account, please go to the following link on your desktop or mobile browser and follow the instructions:

Note: Please do not share your ID proof details over email since it is not a secure way to share personal information. It will take us up to 5 Days to complete the investigation and our investigation team may contact you for inquiries. We request you to contact us on 22 July 2021 for an update on this matter.
Thank you for your patience and co-operation.

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Warmest regards,

Regarding refund against my order
Regarding refund against my order
Regarding refund against my order
Regarding refund against my order
Regarding refund against my order
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