May be the Amazon largest e commerce company in india but it is worst in case of customer service .
I placed an prepaid order on 25 june of boat rockerz 370 headphone amount rs 1199, of this amount I payed ₹ 46 from my Amazon pay balance and the remaining ₹1153 from my debit card .
I cancelled this order after few hours and refund of ₹46 of Amazon pay came on time but amount of ₹1153 which should be credited in the account in 3 – 5 days didn’t came even after 10 days . So I decided to contact my bank 🏦 and for locating the amount bank demands reference number with which i am not provided by the Amazon .
After all this I contacted Amazon customer care more than 5 times in duration of 3 days and now it’s been more than 1month I was calling them for the reference number and getting no resolution with no assured reason of delay .
Amazon customer care simply told me that they will forward this message to back end team .which will later mail me the reference number .
Didn’t expect that their back end team is on sleep from the past 1 month .
By seeing their type of behaviour it looks like the Amazon doesn’t care about the inconvenience of their customer, their only focus is to make profit whether it is through the coffin of their customers.
Is this the behaviour of the company which claims that it is the Earth’s Most Customer-Centric Company.
