On 11 April 2021, I applied housing loan at Ambank Jasin, Melaka.
Mohd Daniel Shafiq is the banker who handle my case, finally i got my softcopy LO on 8 June 2021 after I requested from him numerous times.
It is approved on 19 May 2021 actually, I dunno why does it takes so much time to send me.
And then I only manage to know my loan facility after I review the softcopy LO, I did mentioned I want to take flexi loan before apply and he said okay with that, but end up the loan is term loan with maximum MRTA. Then I requested to change to flexi loan and minimum MRTA on 8 June 2021. And he told me he submitted to HQ on 9 June. However, on 14 June 2021, Mohd Daniel told me that term loan cannot be change to flexi loan else need to review again, okay, nevermind, I’m fine with it.
-Now I just to change the MRTA to minimum years. But it took forever for him to change. Requested to change on 8 June 2021, until today 22 June 2021, still cannot change. He ask me to sign the original LO with maximum MRTA, afterwards only change the MRTA, it makes no sense. Why does it take so long to amend the MRTA only? It only takes 2-5 days for other banks for loan approval, but ambank cannot manage to amend MRTA in 2 weeks?
-He always ignore/seen my messages without reply, call no pickup, giving excuses meeting or customer enquiry every time, didn’t even call back or reply my questions/messages afterward, very unprofessional. I need to follow up myself on the whole process of loan financing. I’m very disappointing on the service. Worst service!
Please do something on this matter!