I had joined a corporate where there was a policy to apply for Amex Card. It’s been 2+ months that I had applied, however, American Express sends all one way communication through emails and phone calls. At one end, they are saying, I have received my card (which I did not), at the other end, BlueDart courier is sending an SMS saying, they could not deliver the card as no one was there. I got another call from Amex representative that no one was there in the specified address. Firstly, there is always a security personnel to whom they can deliver, or the least is they (courier person) are supposed to call me while delivering it. Meanwhile, I received another call from Amex representative who was explaining me the product features, although I said, I have not yet received the card, for which he said I would receive it in 4 working days.
And when I wrote an email to Amex, they did not reply to the said email, however, I got a separate email in a new thread citing the below:
Greetings for the day !
Thank you for applying for an American Express® Card. We have received your application. However we will not be able to process your application due to our internal policies. You will receive a letter with the detailed reason on the address provided in your application.
Am wondering if they even want any clients at all. The process to track the application is just crazy!