American Express India — false commitment at time of joining

American Express India Phone
+91 12 4280 1092
American Express India Website
American Express India Address
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

This is in regard of false commitment at the time of details about platinum travel card by amex. The sale rep of amex (Mr piyush) explained me benefits offered by the company of the card named plantinum travel this mr piyush explained that in the special scheme for defence personnel this card would be given free of cost without any charges and first year annual fee would also be waived off. From the second year the customer need to spend rs 1, 50, 000/- in one bill year to get the next year annual fee waived off and this waiver would not be against the points earned against a spent of rs 1, 50, 000. Along with this he also mentioned that 5000 bonus point would also be credited after first rs10, 000 spent within 90 days. However when i called up customer care to activate my card i enquired about the similar offers applicable on my card or not, to my surprise i found that the no such waiver of fee on spent of 1, 50, 000 would be applicable from second year. Only first year fee waiver has been processed for my card. Additionally it was informed to me by the customer care representative that from second year i need to spend 4, 00, 000/- which would earn me 10, 000 bonus points and those points shall be used (In lieu of) against waiver of annual fee from second year. Towards this when i enquires from the sale rep mr piyush, he was quite confident that the faculties which he told me the first time did exists and that the customer care might not be aware about such promotions. On rechecking and lodging a complaint on same through email to customer care head what i received was an apology call from mr piyush saying there is no such scheme for waiver of annual from 2nd year. He further said that i can discontinue the services given. The customer care team also held their hands up in helping me out saying no such privilege can be given. The second surprise which i got in respect of this card was about the additional bonus points that i was supposed to receive on spent of 10, 000 within 90 days. On enquiring about this issue it was told that this additional bonus on spent of 10, 000 is for people who apply through normal fee charges and since i was given free of cost card therefore i will
Get these bonus points after spend of 30, 000 in 90days.
This really makes me wonder the credibility and reliability of such a big name american express (Amex)
How is a customer supposed to rely on the commitments spoken about while selling any product. All this seems to be just a number adding scam
Need immediate attention and action

Was this information helpful?
Yes (0)

Leave a Reply

Your email address will not be published. Required fields are marked *