Mr. Surendra Kumar Surana (M/68) had an appointment with Dr. P.K.Pooviah at AMRI CLINIC (Southern Avenue, Kolkata) at 8:45am.
On arrival at the clinic we found out that apart from the billing counter, all the other necessary and basic required for attending any patient inside a doctor’s chamber were missing for which the doctor himself was searching and looking for here and there. Even a sister for attending the patients was found missing on the 4th floor when all the patients along with their attendants were waiting.
The lady on the cash counter kept calling continuously at the main reception desk on the 1st floor but there was no response.
Finally we took the initiative to approach the main reception desk upon which the representatives took up the matter seriously and made necessary arrangements.
Kindly note that any patient approaching a hospital with or without appointment needs immediate medical attention or advice without being made to wait. The basic medical arrangements should be spot on especially today where we were given a prior appointment from the hospital itself.
Kindly look into the matter and do the needful so that the doctors and the patients donot have to wait and suffer as we had to.