Angel Broking has been charging me rs.60 per lot for f&o trading, with banknifty lot being only 20, i bought 100 lots and sold 100 lots and booked rs.10, 000 +profit on 23-06-20 however angel broking charged rs.9, 600 as broking charges and rs 2021 as other charges.
This isnt fair as they advertise rs.20 per trade. When i contacted the customer service they said your brokerage charges are rs.60 per lot since u are the customer since 2017.
This is clearly differential treatment for their customer base, when i contacted their customer service they said they could change it to rs.20 per trade going forward however they can’t go back and refund anything as they are already deducted for this trade.
I tried to resolve this issue by even writing an email to there concerned person and the reply email I got is the calculation of my buy and sell transactions and a beautiful note at the end *Hence brokerage levied to your account is correct.We believe your concern has been addressed to your satisfaction.* This is the level of professionalism they have that they are charging more to the old customer and less to the new customers and justifying it as it’s the mistake of a customer.
The charges are exorbitant and while i am taking the risk they are the ones making money. Please help against this ruthless discriminatory goons. They also charged similar brokerage on 24-06-20 when i lost rs.37000.
Hope it reaches to ears of some professional person so that he can apply some logic to the issue.
Thanks & Regards