On 21 June 2021. I traded multiple script in F&O. Due to app glitch the loss showing was 3120/rs which is lower than actual loss which is 5529/rs. Because of this miscalculation of Angel broking. I couldn’t not square of my position. The next day when I opened the app then I find actual loss was 5364 rs. I got shocked as the market was not opened however the loss was showing more than the yesterday’s loss. Then I found where went wrong. I found that due to app issue on 21 June it was not showing actual loss. When I raised complaint on the same First of all they didn’t provide me update since 21 June . I was waiting for their update patiently.meanwhile I called them more than 20 times every time they were informing they are working on it and asking more time to work on complaint . finally they called today on 8 July after long time. They knew what was my issue however the relationship manager of Angel broking made me fool on call. He confused me in calculation And rejected my refund amount of loss which I lost due to Angel broking app issue. And Hung up the call when I called back the call didn’t get connected. It was showing busy. Do not trust on angel broking as it does not work well too many time it get crash or have some glitches as well
