AO Smith — AO Smith X4+ water purifier performance issue

AO Smith Phone
+91 80 2801 1200
AO Smith Website
AO Smith Address
Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India – 562112

I was using Kent RO water purifier for last 8 years and had hardly replaced the filers for 3 times, and last year I went with the AO Smith X4+ and initial few months i had very good experience and past few months I am really struggling with the performance of the water purifier for last few month.
1. First free service was not on time (Ref: No.[protected].
2. Then we started facing a problem with water dispensing as it was under warranty the problem got fixed by replacing some filters (Ref: No.[protected] .
3. Again after 2-3months now I am getting the same problem of filter change and the strange thing is that my warranty got over on 27th Oct’20 & the problem started on 28th Oct’20 (Ref: No.[protected]

We have fitted the purifier to the river water and the filters should last for a longer period and that’s what I had experience with Kent RO and while purchasing the dealer assured me that AO Smith filters are having better life than Kent RO, which i feel is wrong.

Kindly consider this as a complaint of defective product and do the needful within the warranty.

Vinod V Kalburgi
+91 [protected]

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