I had purchased an a o Smith water geyser from Amazon, during purchase company specified an installation. But technician has not arrived. Later I personally placed a request for installation from a o Smith customer care. They have acknowledged and given me confirmation of installation would happen on same day, later on technician had made a call to me and asking some components of tools for installation, he wasn’t visiting and saying excuses for providing services, I had availed authorised service centre number by placing again my request. This time authorized service centre manager (Dynamic service – Vijayawada), I acknowledged him about the issue, where his technician has addressing. But authorized service centre person also not in feasible of providing service to the customer and answering recklessly. This kind of attitude was difinetiley gives negative impact on company good will. This type of service aren’t encouragable.