Dear Authorized people of Aosmith,
Subject: Request#14672325 & 14700449 respectively
We purchased AO smith on 25june’2020 and our filters were not working properly and there is a physical damage for external candle setup.
My mom and dad tried reaching local service guys by named Sai and Yaswanth for the same in the month of may’2021 for which no one attended the complaint till now and got a response if we are willing to bare cost of local spares they would come and fix it else it would take min 6 months to get the product as Ao smith company is closing and so no spared are available. My mom and dad doesn’t know how to call customer care and make a complaint and now for this i came from a different place to my hometown and raised a complaint and it’s mentioned below.
No one called for the request#14672325 till now from 10:59pm 27july’21 till 11:42am on 30july’21 and surprisingly your service representative SAI closed the ticket that I’m not responding to calls, it’s so sarcastic situation i have ever gone thru. And Now I raised a request again #14700449 And i should wait for another 48 hours for which this SAI will close it again with a reason not responding and you guys will believe it.
SAI (mobile#[protected]) responded to my first call once and said if I would like to go with other company/local spare parts he will come for quick service else they will Delay itseems. I said i need only original spares and then immediately he disconnected to my call and didn’t respond to me till now. I called more than 20-30 times I these three days.
YASWANTH (boss to sai/india head, that’s what he said to me) mobile#[protected] called me @9pm IST (He said they have permissions toc call the customer 24/7) on 28july’21 and informed me that he got the spare from chennai and would fix it early hours 29july’21 but post that he never responded to my calls. I called him and texted him requesting to come and fix it but no use till now @11:42am on 30july’21.
These guys are literally playing with elderly people’s emotions and testing our patience. We did a mistake in purchasing ao smith and would never ever purchase or refer anyone to do so.
Our experience with ao smith is/was pathetic.
While selling, you guys beg us but when service you make us beg. Great company norms.
Shame on the founders of ao smith or to the Indian management.
Kindly respond to my email appropriately.
A very realised person about aosmith.