I placed an order for apollo oxymeter on 19-May-21 thru Apollo 24 7 App. I received product on 21May2021..but surprised to see oxymeter was of a different brand..Medicare..billing has been done for Apollo Oxymeter.I made a complaint and was asked to submit image of the product and bill. I submitted all the documents on 22May2021. But no response received then I called up customer care and was assured that it will be resolved within 24 to 48 hours..but no resolution has been received even after 9 days.
Pls look into the matter and make arrangement for an early resolution. I needed oxymeter due to an emergency but now I am forced to wait due to non responsiveness of your team.
You must acknowledge it is also a case of fraud for your Company where billing is done for a particular product but other brands are being given to consumers. A must case for investigation.
Regards CA Rajesh Kumar Vishnani M [protected]
