Purchased 2 tyres APOLLO 215 /60 R16 ALNAC 4GS for my Brezza on 24-NOV-20 from M/s.Velocity Ludhiana
One of the tyre gets bursted during drive on NH-1 Ludhiana- Doraha highway on 11-JAN-21.
on next day (12-JAN-21) M/S.Velocity accepted the bursted tyre after thorough inspection of tyre and rim, and confirmed its replacement on pro rata basis.
After about 6-7 days M/S.Velocity informed that the claim is approved by Apollo but the fresh tyre is not in stock.
I took regular followup with M/S.Velocity to get my replaced tyre, but all ended up on 5-FEB-21, when M/S. Velocity refused to replace the tyre and handed overclaim refusal letter by Apollo.
Apollo said “the complaint does not relate to manufacturing defect or material related failure”
It is surely a material related failure…microscopic examination will prove it…there is no clue of sharp insertion (as excused by Velocity)…the bursted area is irregular…
COMPLAINT RECIPT NO.-[protected]