Apps You Need — refund related mobile declared total loss not get refund yet

www.appsyouneed.in

123, 2nd Floor, Block A, Corenthum Towers, Sector 62, Noida, Uttar Pradesh, India – 201301

Sir my mobile declare as total loss, till now i dont get resolution, my refund is still pending, please tell me when i get my refund please answer me..
It takes long time
I already send all accesories that told to me
Please process my request
My complaint no dmar11629
Email id : satish. [protected]@gmail.com
Mobile no: [protected]