Archies Online — Money got Deducted however, I have not received order

Archies Online Phone
+91 11 4141 2424
Archies Online Website
www.archiesonline.com
Archies Online Address
C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India – 110028

I have ordered for an amount of 665 Rs from https://www.archiesonline.com/. the money got deducted from my credit card (I have the statement for the same), however, archies has not given me the order.
I have already complaint this to archies over email and twitter, however, they are not responding, only a ticket got generated for me from archies automated system, still i got no resolution.
Also, i tried to call to them at their various numbers (landline) as given over their website, however, no one is picking up the calls.

Ticket id generated by Archies :
ticket ID 49555 and subject “Urgent Attn | 26 May | Order Placed (not reflecting into account, money deducted)”

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