ABN AMRO Customer Care

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Dear Sir/Madam,

This is with reference to my home loan account number 9190407 which was started on 17th May’05.
I was continuously paying the EMIs, Initially 1-5 through cheques rest through the ECS from my ICICI Bank account and everything was going fine till September 2007.

On 26th Spetember 2007 i decided to resturn some loan amount of 4lac as the EMI was coming up very high with 14% rate if interest. Bank accepted my 4 lac payment and confirmed me the EMI will be reduced from after 2 months and Bank will pay the interest for 4 lacs … Which never happened and i am still paying same EMI ..Even though they reduced the 4 lacs amt from the principle amount.

Above one was the secandary issue but the PRIMARY one is the bank came back to me saying that i had missed a EMI in September 2005 …which is not at all possible … I had paid my EMI's on time
Bank is coming up with something after 3 years ….when i asked them to confirm the cheque or why it was not paid ..they said cheque was returned by ICICI …When i asked ICICI they told cheque is never Used.

Bank issued me 10 different home loan statements for same account and all of them are different and most of them are showing EMI is paid on Sept 2005…. Now bank is not replying to my emails ..they started appying late fee to all my EMI's

I am not in the country and i am frustrated and looking for some help … Bank's calculations system is not correct and its not transparent … I know they have done some mistakes …

Bank did not reduced my EMI after they accepted the 4 lacs payment
Bank is still applying late fee for the EMI which there bank statements says was paid ..

Please help me ..if you want i can email you the bank statements send to me
I can give you the email id's of all the ppl i have tried to work on it

mangala.[protected]@in.abnamro.com;
ruhamah.[protected]@in.abnamro.com;
anil.m.[protected]@in.abnamro.com;
pooja.[protected]@in.abnamro.com;
[protected]@in.abnamro.com;
sameer.[protected]@in.abnamro.com;
hemanth.[protected]@in.abnamro.com; amitabh.[protected]@in.abnamro.com

No one is really helpful and i don't want to pay something is not correct…. these are the banks stories to adjust the account issues

I am expecting an action

Regards
Sham Sharma
Contact Number:[protected]

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

I am poonam sharma, 25 yrs female, working with Max Health Care as a Patient care Coordinator. My salary account is with this third grade bank. After 2 months of my appointment (my date of appointment is 2/12/2007), they opened my account because they told me that my voter i d is not enough as an I D proof.Finaaly after 2 months, Mr.Ashish who is the concerned person of opening our salary acccounts, gave me my welcome kit with a 5 pages cheque book and atm card. He told me that with in one week, i will receive my pin number by corrier but till date i didn't receive it. Even i put a request for the new cheque book in june 2007 but the result is the same. I called more than hundred times at their customer center even to Ms Supriya, Ms Poshali, Ms Kajal executive at the head office of ABN at Gurgaon but the result is zero. All guys told me that i will receive it with 15 days but till date i did't receive anything from bank. Every time i have to go to Hauz Khas Branch Of ABN Bank to withdraw money by the loose cheques that are available at the cash counter.
Now, its enough. it is one year. Igot fed up with this. Then some one told me to make a complaint to consumer court because those people are torturing me mentally as well as physically. i request you to please help me out 4 that.
thanks a lot

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

I am holding an ABN AMRO BANK GOLD CREDIT CARD AND THEY HAVE IMPOSED Rs 4200 LATE FEES SINCE LAST 7 MONTHS AND THEY NEVER SENT ANY STATEMENT ON TIME ON MY ADDRESS OR ON MY E-MAIL ID ON DUE DATES I HAVE WRITTEN SEVERAL TIMES TO CUSTOMER CARE AND SPOKEN TO HEAD OF ABN AMRO CARD DIVISION BUT THEY ARE NOT READY TO ACCEPT THEIR FAULT INSTEAD THEY THREATEN ME TO PAY THEESE EXTRA CHARGES,PLEASE HELP ME IN THIS MATTER.

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Say whether the mail is ok or not .

I am Praveen Kumar M holding abn amro credit card ([protected]). I had made a purchase of rs 13186.00 in the month of October and converted that into a six month emi. I made my first emi on 10th of dec ie 2354. Next month I made the same emi with my normal purchase and asked ur customer service executive to preclose my emi and they calculated the total amount as 11470 rupees and they asked me to send a mail to delhi office before putting the chq bcz once the letter has not been received and I deposited my cheque of rs.11470 on 09.01.2008. On 21.01.2008 I received from delhi branch saying I still need to pay a amount of rs.140 due to wrong calculation from our (customer service ) side. I called ur customer service executive and stated why should I have pay 140 for your miscalculation and asked to transfer to the concern manager. But they didn’t do so. Again on 25.01.08 they called and gave a new amount of 172 rs which is outstanding in my preclosing emi’s. I totally don’t know whether iam a ATM machine to give u money whenever u ask. For doing error from your side I have to bare the compensation amount. Do u people think that the customers are fool and stupid ,so we can charge whatever we want and customer will pay for it.

Are u running bank or doing some mafia activites of sucking human blood(money). We are earning money by our hardworker and paining ourselves. So each paise is very important to us and we have all the right to ask you.

But your customer service persons putting charges against us for their mistakes.

I hope this mail is being read by a person who has good soul and know the customers value.

Pls take necessary action against this complaint and reverse the charge which was stated in my account statement.

Hoping u will reverse the statement charges Iam not doing the payment which was told.

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

There are 2 desputed transaction on my 2 different cards
1) card number[protected]XXXX has a desputed transaction of RS 4000 which was charged on my card inspite I have not agreed on the transaction by the bank.
2) the other card number is[protected]XXXX there was a disputed transaction of petrol purchase on december 5 2007 of rs 10250.
Inspite of informing to the bank by phone and in person at Sector 10 office in Noida there is no action has been taken on above 2 amounts also the bank has charged interest on these two amounts and late charges to me I am requesting you to look into this matter asap and have this cleared so that i can pay my rest of amount to the bank. I have made a payment of Rs 2000 on 24th December for card number[protected]XXXX but that reflected on card number[protected]XXXX why did this happen when i did not agreed on Rs 4000 from your customer care executive at the first instance why did bank charged me this money on stupid schemes in which i was not interested. Please reply me on this asap.

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Dear Sir /Madam

CARD NO – [protected]
Devendra Jain
Ref No : [protected]

I have received credit card statement Date 14/01/2008 . as per statement ABN AMRO charged Rs 4500 for Upgrade Fees Debit silver to Gold .

Said charges ABN AMRO charges with my concern even they have sent us the gold card with out my concern and confirmation , ABN couriered mr Gold card once i received the saem i called up to their customer service desk once they confirm you have to pay rs 4500 for upgrade fees on that time i refuse the saem and distroy the card and instruct them to cancle said card.

Now i am surprise to see 4500/- charges in my current month statement .regarding the saem i put mail to ABN but no responce received from them for confirmation i called to bank dtd 31st Jan but no action has been taken from bank .

REQUEST NO – [protected]

Now pls advise what should i do ……

Waiting your reply.

Regards

Devendra

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Respected Sir,
My name is Abhishek Anand.2 years before i used a ABN AMRO credit card (No [protected]) for which i have been overchardged. For around 16 month i have not received any statement or any reminder from ABN AMRO bank. No executive came to my place. Executive came before always were rude and they use abusive language.I have complained about it
also.

Yesterday you have forcefully debited Rs 14.987 from my Abn Amro salaried account(no.1193994) without any information.(Although u have all my details with u ).I have not given any right for ECI/ECS. After reducing the overcharged amount. I want to pay this money in installment. But at present my whole salary has been debited by ABN AMRO bank. Now i have nothing to pay for my daily expenses like home rent. Please help me to convert this amount to pay in intallment. I will always be
greatful to you.Please help as soon as possible, I am out of money. Please revert the debited amount to my salaried account. I have no options left. No body can survive without money. I am in a very painful situation for the whole incident. I am not in a position to afford this amount at a time.

Thanks and regards

Abhishek Anand
ph-[protected]

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Mr. Varun (Bank’s executive) offered me Easy Cash of Rs.50,000/- on my credit card no. [protected] and I accepted the same on following terms and conditions:
Amount :Rs.50,000.00
Tenure :12 months
Interest :1.99 reducing
Processing Fee: :Rs.499(one-time)
EMI :Rs.4,678/-
Pre-closureCharges :Nil
Beside he also told me that i may pay any amount in excess of EMI (i.e
Rs.4,678/-) and a separate account will be created for this.
But i got shocked to receive easy cash charges (statement) in my regular
statement of above card dated 5/9/07 which includes following:
Processing-Fee :Rs.995/-
EMI :Rs.4,726/-plus service tax.

Bank vide mail dated 28/9/2007 replied as under:

Dear Mr. Kumar ,

We refer to your email dated September 25 , 2007.

We would like to inform you that we have send easy cash loan of Rs.50000.00 at interest rate of 1.99% at fixed emi of Rs.4726.00 for 12 months .

We wish to apologize for the miscommunication being done to you.

The issue of miscommunication has been taken up and appropriate steps initiated to avoid re occurrence

We however like to express our inability in waiving off processing fee (min.Rs.100 or 1.99 % whichever is higher ) for the teledraft as these are the system generated charges which are levied once the teledraft is approved.

We express our inability to reprocess the loan account.

In case you require any assistance, please feel free to call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

You may also quote the reference number:[protected], in case you need any further clarification on the above resolution.

Assuring you of our best services.

Yours sincerely,

Manager,Client Response Unit

Though the bank has apologized for the miscommunication they have expressed their inability to correct the loan account with the actual agreed figures.I request you to take up with bank and ask them to open the loan account separately as per terms and conditions on which I agreed while availing this offer from Mr. Varun (please get it verified from our telephonic conversation). I will not pay any amount in excess of the agreed amount.

I hope that you will understand my problem and take the necessary action to get the matter resolved at the earliest. I have also written to bank that no payment will be released by me until and unless this matter gets resolved.

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Date: 14th February, 2008

To
The Manager
ABN Amro Bank (Credit Card Dept)
Mumbai

Reference:- Credit Card No-[protected]
Credit Card No-[protected]

Respected Sir,

As per telephonic talking to Miss Vidhya & Mr. Jadhav which are employee of J. A. Credit Consultants Pvt. Ltd., Authorised recovery agent of ABN Amro Bank (Credit Card). They were suggesting me to settle due amount on above referred card for Rs 4750/- (Four Thousand Seven Hundred Fifty only).

I also request for cancellation of above both credit card immediately. Amount will be pay on receipts of full & final settlement letter from your end.

But they were reply me that first pay the minium due amount & then give me settlement letter. How it can be possiable?

Thanking you
Yours faithfully

(Tejash Shah)

+91 11 2370 2555

www.abnamro.com

Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India – 110001

Sir,
Sub: Discrepancies in monthly statement .
Ref: Credit card #[protected]XXXX-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by ABN-AMRO Bank. First of all, I’ve availed a loan of Rs.19,400/- on 23rd May,2006 (Easy Cash # [protected]) and the EMI was set to Rs.1834/- for a period of 12 months. Every month I’ve been tendering more the Minimum amount due and the afore-mentioned EMI was completed on May 2007. But the subsequent statements (i.e., from June 2007 statemnets), has been reflecting some unknown charges of Rs.7100.87/-. Since June 2007, I've been complaining to ABN-AMRO bank and also sent several reminders but they did not respond to my complaints. Moreover, in the month of September 2007, the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39,033.19 without my consent. I brought the same to the notice of ABN-AMRO, and the charges were reversed on 10/09/2007.
Again in the month of October 2007, the statement was reflecting Rs.7100.87/- towards EasyPay Principal balance . I brought the same to the notice of ABN-AMRO Customer care and the above charges were reversed on 11/10/2007 vide statement dated 08/11/2007.

The following are the summary details of November month statement.
Date Transaction details Balance
Opening Balance Rs.46,326.71
11/10 Easy reversal-Principal Debit Rs. 7,100.87 Dr
11/10 Easy reversal-Principal Credit Rs.7,100.87 Cr
24/10 Payment received Rs. 40,000.00
29/10 Call a Draft Rs. 30,000.00
29/10 Transfer to EasyPay Rs. 30,000.00
08/11 Easy Cash EMI 01/24 Rs. 1,455.00
08/11 Easy Pay Processing Fee Rs. 100.00
Finance Charge- Cash Rs. 413.15
Service tax Rs. 109.77

Total amount Due Rs. 8,404.63

As per my calculation the Total amount Due comes to Rs.8,404.63 whereas the Bank statement is reflecting it as Rs. 15,505.50. Also they have charged Duplicate Statement Fee of Rs.800/- on 09/11/2007 without my consent. I have availed Internet Banking facility from ABN AMRO bank long ago. As a result, I've all copies of past 2 years statement. So the question of Duplicate statement does not arise at all. Now I don’t understand why the bank has charged Duplicate Statement Fee. The ABN-AMRO bank is adopting unfair practices in their business.

I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.

V.Venkat Ram,