Acer India Customer Care

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I have registered a case regarding to my laptop speaker after that the technician arrived 19 days after case registration this shows us how acer make fool their costumers by saying 3 days onsite support warranty and also after 19 day my laptop never got repaired but i faced issue with battery also. The toll free number of acer never get connected. Never gonna suggest such brand and i will try to avoid it in future also.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I just bought a new laptop ACER ASPIRE3 – A315-53G-5968 on 20 -October -2019 from a retailer name "JT Infotech Pvt. Ltd., Nehru place, New Delhi.
My laptop S/N : NXH1ASI0039170D4AA3400 and SNID: [protected].
After 2-3 days o[censored]se i found that my laptop is functioning quite slow and also i was not getting the 1080p HD quality which was specified in the system specifications. For this i spoken twice to your customer care and he has lodged a complaint and regarding this they sent a technician to fixed the issue. when he visited he also agreed that laptop is slow and picture quality is little dull. Then he reinstalled the windows . Before this also one more problem is there that even while working on a word it use to hang and black screen is used to appear . Even after the visit of the technician the problem didn't resolved after that black screen problem increased even more. I am just feed of this problem. Again and again and i am facing this problem.
As i am not able to work properly . I am student and the purpose to buy new laptop is only my study as my college asked every day for laptop to do the practice on programming language. But to be very honest, I could not able to do even single activities through this laptop. Every day, every time when i start my laptop i found issue as my screen gone blank, I don't think that new brand laptop should have such kind of issue in the very beginning.
So, I want the replacement facilities of this laptop asap.

Please try to understand my issue because i have missed many exercise in my college already and i don't like to miss any more now. hope you will consider my concern and respond with proper solutions as earliest.

I have attached the snapshot of the issue i have found while using the laptop. kindly check the same.

Thanks

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

The screen showing abnormal patches the moment i open the lid, and the laptop is under warrenty, now i approached acer service, head and all of them have same answer that this issue doesnt cover under warrantey and this is internal damage and it is chargeable as per the acer policies and eventhough i told them after work i just closed the laptop and then next moment i opened then it behaved like this way but they are blaming on me that it is physical damage, no one can see even a scratch on laptop but they are insisting that is physical accidental damage, why should the customer bear these charges when the internal hardware is faulty and by just closing the laptop it caused issue, even if i pay this time to repair costing is (Rs.7500+taxes), what is the guarntee, this issue wont come next time, again i will end up in paying charges for the product under warrentey, and that is very vague term for acer that is under warrentey but as per policies this defect do not be covered. Same incident happend with me with dell after using for 11 months and they replaced the whole product without even giving such answers. Really disappointed with the product and should take some action against them, even i will file a legal complaint for the work stucked due to this issue and the charges they are asking for. I wont acecpt this so easily, i can see each and every customer have raised this issue but i dont see any solution from acer to them.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

So i bought a acer nitro on june 2019 and as soon as i started noticing problem such as it's key were not working after one month o[censored]se. So i complained acer about this and they changed my whole keyboard of laptop with a cheap quality old keyboard.. I felt cheated as i don't deserve this.. But this was not it.. This laptop started crashing after sometime o[censored]sing it. Since then i have given my laptop for service 3-4 times but the problem has not been resolved yet.. I am really frustrated.. I want them to refund or replace this laptop.. I am a student and laptop is really essential for my studies. I am really disappointed by acer and such low quality. Even after explaining my problem to acer customer care and writing mails.. I didn't received any response regarding refund or replacement..
I hope i will find justice this way

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I purchased this product yesterday it was not getting fully charged it got stuck at 99% after 25 mins it got up to
100% i am very much disappointed with the service and the product i had brought it from croma i might be replacing it or will ask for refund for the product i am very much dissatisfied with such service from the company and the croma!

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I had issues with my acer nitro 5 since i purchased it and i also filed a repair request but the problem wasn't solved.
I did file the same complaint 2 more times and even then theproblem wasn't solved. They finally picked my laptop to repair at their service centre and i got my laptop back after almost 5-6 days later and it was all dusty, my screen was full of it, but they forgot to bring my charger back and i just took the laptop and went to my class and after that i put my laptop in my drawer back in my hostel room. 2 days later i got my charger back after so much of requests and calls to deliver it. Same day i turned on my laptop connecting the charger and i noticed that my laptop was physically damaged after being back from service centre.
The outer frame where acer logo is has been scratched, there are dents on its side and it's a bit brolen also and the red portion above the keyboard is lifted from left side and cannot go back, also the screen has some marks on it due to the paint of laptop for which i provided them with the cloth sheet to protect it but they lost that also. After all this they say nothing damage was done from our side and that nothing can be done now. Contact-[protected]